ConnectGo® Connectable Lights

ConnectGo Multi-Power Source Connectable Lights FAQs

• Is the ConnectGo® system safe to use around my children and pets?

  Yes, absolutely. The ConnectGo® system operates at a safe, low-voltage of 31V, which is significantly lower than standard mains voltage. This low-voltage design ensures the system is inherently safer than traditional 240V lighting and is perfectly safe for use in areas accessible to children and household pets.

• Do I need to buy a power source separately, or is one included?

  A power source is generally sold separately to allow you to choose your preferred option (mains plug, battery, or solar) and only purchase what you need. Please ensure you purchase the correct ConnectGo® transformer or power pack to run your chosen light sets.

• Can I mix different types of lights, like fairy and icicle, on one ConnectGo® run?

  Yes, that is the primary advantage of the modular ConnectGo® system. Every product featuring the ConnectGo® logo, including fairy lights, icicle lights, cluster lights, and silhouettes, can be seamlessly connected and powered from the same single power source, allowing for a fully customised, complex lighting display.

• How far can I extend my lights using the ConnectGo® connectable feature?

  The ConnectGo® system is designed for impressive scalability, allowing you to connect various light sets together up to a total run of 100 metres from a single power source. This makes it ideal for large-scale domestic displays or commercial installations without requiring multiple plug sockets.

• How do I switch between the plug-in, solar, and battery power options?

  Switching power sources is incredibly easy and involves a simple plug-and-play connection. The same string of ConnectGo® lights can accept any of the three power supplies, Mains Transformer (plug-in), Battery Pack, or Solar Panel, each of which is sold separately. Simply disconnect one power supply and securely connect the other to instantly change your illumination source.

• What if I only have the solar panel; will it be powerful enough in winter?

  While the solar panel is highly energy efficient and perfect for continuous summer use, the short daylight hours in peak UK winter may not provide enough charge for a bright, long evening display. We recommend switching to the mains plug-in transformer or the battery pack during deep winter months to guarantee optimal performance when you need it most.

• Are these lights suitable for year-round outdoor use in the UK climate?

  Yes, the ConnectGo® lights are highly suitable for year-round outdoor use. All lights in the system are manufactured with an IP44 rating, meaning they are protected against splashing water from any direction, and they feature rust-proof technology, making them durable enough to withstand typical British weather conditions, from summer rain to winter frost.

• Can I use ConnectGo lights or accessories with any other system?

  No. ConnectGo® lights and accessories, including the transformers, cannot be used with any other lights or lighting systems.

• What's the difference between ConnectGo® and ConnectPro®?

  There are several differences between the ConnectGo and ConnectPro® systems. The latter is our more professional, commercial quality system, so includes thicker, rubber cable by default. The former is more often used for domestic displays, has multiple functions and you can choose to power it by plug, battery or solar power. For a more detailed answer read our article here.

• How do I use the timer function on ConnectGo®?

  The timer is set using the button on the transformer (small) or controller (medium/large). To enable the automatic 6-hour timer, press and hold the button for 3 seconds. If it lights up green then the timer is activated and will stay on for 6 hours from the time that you perform this action. It will then go off for 18 hours, then back on for 6 hours, etc. To instead enable the 8 hour automatic timer, press and hold the button again for 3 seconds; the light will go red. To turn off the timer completely, press and hold the button for another 3 seconds and the light should go off.