Please note that the following information relates to returning a parcel from within the UK. Please contact us regarding returns from overseas. In addition to the Consumer Contracts Regulations you can cancel any order within 14 days of receiving your original order*. Upon returning the complete order, you will be refunded the full cost of the order, […]
If an item arrives damaged or faulty this must be reported within 7 days of receiving the item. Beyond this period any fault to the product must be reported as soon as is reasonably possible. We may ask the customer to provide details of the fault or damage so we can assess the best way […]
If you have a damaged or faulty item and have purchased from outside the UK, then please contact us before sending it back to us. If an item is returned without notification, then we cannot issue the cost of the return back to you.