In addition to the Consumer Contracts Regulations (which replaced the Distance Selling Regulations in 2013) you can cancel any order within 14 days of receiving your original order*. Goods should be returned in their original packaging where possible and will be inspected on return. The goods remain your responsibility until they reach our warehouse, so make sure it’s packed up […]
If an item arrives damaged or faulty this must be reported within 7 days of receiving the item. Beyond this period any fault to the product must be reported as soon as is reasonably possible. We may ask the customer to provide details of the fault or damage so we can assess the best way […]
If you have a damaged or faulty item and have purchased from outside the UK, then please contact us before sending it back to us. If an item is returned without notification, then we cannot issue the cost of the return back to you.