Festive Lights

Extended Christmas Returns. To give you one less thing to worry about in 2020, we're extending the period within which you may return unwanted items. You now have until 31st January 2021 to return any items purchased on or after the 27th November 2020. All other conditions and instructions for returning items remain unchanged.

Returning an Item from Overseas?

• Delivery Information
  • UK Delivery Prices and Information
  • European Delivery Prices and Information
  • International Delivery Prices and Information
  • Where's My Order?
  • Will Parcels be Subject to Customs and Import Charges?
  • Delivering to a BFPO Address
• Refunds & Returns Information
  • Returning Unwanted Items
  • Returning Damaged or Faulty Items
  • Returning an Item from Overseas
• General Queries
  • What Payment Methods are Accepted?
  • Paying with Klarna
  • Can I Edit My Order?
  • Using Voucher Codes
  • I've Not Received a Reply to My Email
  • I've Received a Suspicious Email

Help Categories

If you have a damaged or faulty item and have purchased from outside the UK, then please contact us before sending it back to us. If an item is returned without notification, then we cannot issue the cost of the return back to you.

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