Phone
01257 792111 Call Us
My Account
Account
My Cart
Basket

Festive Lights

NEW IN
CHRISTMAS
Indoor Christmas Lights
Christmas Candles
Christmas Cluster Lights
Christmas Candle Bridges
Christmas Fairy Lights
Christmas Tree Lights
Christmas Window Lights
Hanging Christmas Lights
Twinkly Smart App Controlled Lights
Shop All Indoor Christmas Lights
Outdoor Christmas Lights
Christmas Curtain Lights
Christmas Festoon Lights
Christmas Figures & Sculptures
Christmas Icicle Lights
Christmas Lasers & Projectors
Christmas Light Stakes
Christmas Net Lights
Christmas Silhouettes
Outdoor Christmas Cluster Lights
Outdoor Christmas Fairy Lights
Outdoor Christmas Tree Lights
Twinkly Smart App Controlled Lights
Shop All Outdoor Christmas Lights
Outdoor Christmas Fairy Lights
Outdoor Christmas Tree Lights
Twinkly Smart App Controlled Lights
Shop All Outdoor Christmas Lights
Christmas Decorations
Christmas Figures & Sculptures
Christmas Garlands
Christmas Gonks
Christmas Picks
Christmas Stockings & Sacks
Christmas Table Decorations
Christmas Tinsel
Christmas Tree Decorations & Baubles
Christmas Tree Skirts
Christmas Tree Toppers
Christmas Village Scenes
Christmas Wreaths
Outdoor Christmas Decorations
Shop All Christmas Decorations
Artificial Christmas Trees
Fibre Optic Christmas Trees
LED Christmas Trees
Outdoor Christmas Trees
Potted Christmas Trees
Pre-Lit Christmas Trees
'Real-Feel' PE Christmas Trees
Fragrance Sticks
Tabletop Christmas Trees
Shop All Christmas Trees
Accessories
Batteries
Hooks & Clips
Plug Timers & Extension Leads
Storage Bags & Reels
Shop All Accessories
Christmas
Shop All Christmas
Indoor Collections
Berry Christmas
Glamorous Metallics
Jungle Bells
Living Room
Tablescape
Winter Blossom
Shop All Collections
Outdoor Collections
Ice White Christmas
Make a Statement
Multi-colour Christmas
Warm White Christmas
Shop All Collections
Shop All Christmas
INDOOR LIGHTS
Fairy Lights
Battery Fairy Lights
Bedroom Fairy Lights
Firefly Wire Fairy Lights
Shop All Fairy Lights
Battery Operated Lights
Lanterns
LED Candles HOT!
Shop All Battery Lights
Other
Children's Collection
Indoor Festoon Lights HOT!
LED Trees
Light up Letters
Night Lights
Twig Lights HOT!
Vintage Light Bulbs
Christmas
Shop All Indoor Christmas Lights
Accessories
Batteries
Hooks & Clips
Plug Timers & Extension Leads
Storage Bags & Reels
Shop All Accessories
OUTDOOR LIGHTS
Solar Lights
Solar Animals
Solar Decking Lights
Solar Fairy Lights
Solar Lamp Posts
Solar Lanterns
Solar Path Lights
Solar Security Lights
Solar Water Features
Solar Wind Chimes & Wind Spinners
Shop All Solar Lights
Festoon Lights
Shop All Festoon Lights
Connectable Lights
ConnectGo
ConnectPro
FestoonPro
Shop All Connectable Lights
Other
Curtain Lights
Electric Garden Lights
Garden Lanterns HOT!
Net Lights
Outdoor Battery Lights
Outdoor Fairy Lights
Rope Light NEW!
Shed Lights
Security Lights
String Lights
Christmas
Shop All Outdoor Christmas Lights
Accessories
Batteries
Hooks & Clips
Plug Timers & Extension Leads
Storage Bags & Reels
Shop All Accessories
CONNECTABLE LIGHTS
Accessories
Cluster Lights
Curtain Lights
Fairy Lights
Festoon Lights HOT!
Icicle Lights
Net Lights
Rope Light
Silhouettes
Shop All ConnectGo
Accessories
Cluster Lights
Curtain Lights
Fairy Lights
Festoon Lights HOT!
Icicle Lights
Net Lights
Silhouettes
Shop All ConnectPro
Accessories
B22 Belts & Bulbs
E27 Belts & Bulbs
Shop All FestoonPro
CG002

ConnectGo Outdoor LED Fairy Lights, Connectable, Dark Green Cable

MV001

ConnectPro Outdoor LED String Lights, Connectable, Black Rubber Cable

OCCASIONS
Christmas
Indoor Christmas Lights
Christmas Candles
Christmas Cluster Lights
Christmas Candle Bridges
Christmas Fairy Lights
Christmas Tree Lights
Christmas Window Lights
Hanging Christmas Lights
Twinkly Smart App Controlled Lights
Shop All Indoor Christmas Lights
Outdoor Christmas Lights
Christmas Curtain Lights
Christmas Festoon Lights
Christmas Figures & Sculptures
Christmas Icicle Lights
Christmas Lasers & Projectors
Christmas Net Lights
Christmas Silhouettes
Outdoor Christmas Cluster Lights
Outdoor Christmas Fairy Lights
Outdoor Christmas Tree Lights
Twinkly Smart App Controlled Lights
Shop All Outdoor Christmas Lights
Christmas Decorations
Christmas Figures & Sculptures
Christmas Garlands
Christmas Gonks
Christmas Picks
Christmas Stockings & Sacks
Christmas Table Decorations
Christmas Tinsel
Christmas Tree Decorations & Baubles
Christmas Tree Skirts
Christmas Tree Toppers
Christmas Village Scenes
Christmas Wreaths
Outdoor Christmas Decorations
Shop All Christmas Decorations
Artificial Christmas Trees
Fibre Optic Christmas Trees
LED Christmas Trees
Outdoor Christmas Trees
Potted Christmas Trees
Pre-Lit Christmas Trees
'Real-Feel' PE Christmas Trees
Fragrance Sticks
Tabletop Christmas Trees
Shop All Christmas Trees
Shop All Christmas
Weddings
Wedding Decorations
Wedding Lights
Shop All Wedding
Party
Party Lights
Shop All Party
Halloween
Halloween Decorations
Halloween Lights
Shop All Halloween
Christmas
Shop All Christmas
Indoor Christmas Lights
Christmas Candles
Christmas Cluster Lights
Christmas Candle Bridges
Christmas Fairy Lights
Christmas Tree Lights
Christmas Window Lights
Hanging Christmas Lights
Twinkly Smart App Controlled Lights
Shop All Indoor Christmas Lights
Outdoor Christmas Lights
Christmas Curtain Lights
Christmas Festoon Lights
Christmas Figures & Sculptures
Christmas Icicle Lights
Christmas Lasers & Projectors
Christmas Net Lights
Christmas Silhouettes
Outdoor Christmas Cluster Lights
Outdoor Christmas Fairy Lights
Outdoor Christmas Tree Lights
Twinkly Smart App Controlled Lights
Shop All Outdoor Christmas Lights
Christmas Decorations
Christmas Figures & Sculptures
Christmas Garlands
Christmas Gonks
Christmas Picks
Christmas Stockings & Sacks
Christmas Table Decorations
Christmas Tinsel
Christmas Tree Decorations & Baubles
Christmas Tree Skirts
Christmas Tree Toppers
Christmas Village Scenes
Christmas Wreaths
Outdoor Christmas Decorations
Shop All Christmas Decorations
Artificial Christmas Trees
Fibre Optic Christmas Trees
LED Christmas Trees
Outdoor Christmas Trees
Potted Christmas Trees
Pre-Lit Christmas Trees
'Real-Feel' PE Christmas Trees
Fragrance Sticks
Tabletop Christmas Trees
Shop All Christmas Trees
Accessories
Batteries
Hooks & Clips
Plug Timers & Extension Leads
Storage Bags & Reels
Shop All Accessories
STYLE GUIDE
Indoor Style Guide
Indoor Style Guide
Pages 4-5
Pages 6-7
Pages 8-9
Living Room
Shop the Living Room Collection
Tablescape
Shop the Tablescape Collection
Glamorous Metallics
Shop the Glamorous Metallics Collection
Berry Christmas
Shop the Berry Christmas Collection
Jungle Bells
Shop the Jungle Bells Collection
Winter Blossom
Shop the Winter Blossom Collection
Outdoor Style Guide
Outdoor Style Guide
Pages 4-5
Pages 6-7
Pages 8-9
Pages 10-11
Warm White Christmas
Shop the Warm White Christmas Collection
Multi-colour Christmas
Shop the Multi-colour Christmas Collection
Ice White Christmas
Shop the Ice White Christmas Collection
Make a Statement
Shop the Make a Statement Christmas Collection
Twinkly GEN II
Shop the Twinkly GEN II Range
SALE
  • Delivery
  • Returns
  • Login/Account
  • Business
  • Help
  • Blog
  • Register
  • Contact
  • Trustpilot
    Trustpilot
  • Delivery Delivery
    Free Standard GB Delivery Over £50
  • Festive Lights B2B Festive Lights B2B
    Visit our B2B site
  1. Home
  2. Help Landing page
  3. I've Received a Suspicious Email
I've Received a Suspicious Email
  • Delivery Information
    • UK Delivery Prices and Information
    • European Delivery Prices and Information
    • International Delivery Prices and Information
    • Where's My Order?
    • Will Parcels be Subject to Customs and Import Charges?
    • Delivering to a BFPO Address
  • Refunds & Returns Information
    • Returning Unwanted Items
    • Returning Damaged or Faulty Items
    • Returning an Item from Overseas
  • General Queries
    • What Payment Methods are Accepted?
    • Paying with Klarna
    • Can I Edit My Order?
    • Using Voucher Codes
    • I've Not Received a Reply to My Email
    • I've Received a Suspicious Email
Help Categories

At Festive Lights we take security very seriously, but unfortunately as with many businesses, we have on occasions been victims to email 'spoofing' - a technique whereby someone purposefully gives the impression that they are emailing from a reputable company like Festive Lights (PayPal, Amazon and HM Revenue & Customs are other typical examples). If you receive a suspicious looking email from what appears to be a representative of Festive Lights, please do not click any links within the email until you have verified that it is indeed from us.

You can check if the email sender is actually Festive Lights by selecting to ‘reply’ to the email (you don't actually need to reply). If you then look carefully at the email address that you are actually replying to, it will more than likely not be an official Festive Lights email account. Our email accounts typically end in @festive-lights.com, @festive-lights-mail.com or @mail.festive-lights.com.

It is important to note that under no circumstances will Festive Lights ever send you email spam. When you do receive emails of this nature from a Festive Lights domain that is not listed above, these are not being sent by any representative of Festive Lights, nor is it hosted on our email servers, which are fully secured. The 'spoofer' does not have access to any of ours or your information - they will randomly generate thousands of email addresses in the hope that some of them are legitimate, and that someone will click one of their links.

As this is essentially just someone pretending to work for us, and the emails do not actually come from us, there is sadly no way that we can prevent this from happening.

Please mark any of these spoof emails as junk and block emails from the sender. This will not affect any emails from Festive Lights as it is not in any way associated with our emails. If you are unsure if an email is from us, please contact us and we can quickly verify this for you.



Can't find what you're looking for?
Email Us
Email us
Call Us
Call Us
Facebook Twitter Instagram Pintrest Youtube
Amazon Pay American Express Apple Pay Google Pay
Klarna Master Card PayPal Visa

Customer Care

Help Contact Us Delivery Information Returns & Exchanges

About Us

About Inspiration Blog Lookbooks Collection Point Sitemap

Information

Terms & Conditions Privacy Policy Site Security Cookie Policy Careers

Visit

© Festive Lights 2021