Can I Change My Order?

A: Before placing your order, please make sure you have included everything you need as we cannot make any changes once the order has been submitted. Your order immediately enters our order processing system, so it is not possible to change the order in any way once it has been submitted.

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Can I Change My Delivery Address?

A: As soon as you have submitted your order, the delivery address is verified. To help prevent fraud, we cannot change the delivery address after your order is submitted and verified. If you won’t be available to accept delivery, you can arrange for another adult to take delivery on your behalf — as long as […]

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Do You Offer a Next Day Delivery Service?

A: Yes, we currently offer a choice of next day delivery services to UK mainland addresses and some worldwide destinations. For more information about this and all of our other delivery options, please visit our delivery information page.

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Can I Track My Order?

A: Yes, if you choose a tracked delivery option (recommended), your order can be tracked through our delivery service providers. In order to track your order, you will need to sign in or create an account with us.

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I Live Nearby, Can I Collect My Order Instead?

A: We now offer a more comprehensive click and collect solution through Hermes ParcelShop, with thousands of collection points throughout the UK. Unfortunately our store at Wigan is not one of those, but whilst you can’t click and collect, you can still place an order at the store and collect it whilst there.

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I Have a Voucher Code, Where Do I Use It?

A: First of all, good for you! Any voucher codes must be submitted in the basket when you’ve added the product/s that you want to purchase. There is a special box in which you can input your code, you can’t miss it.

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How Do I Return a Product To Festive Lights?

A : Festive Lights Ltd will refund or exchange any unwanted items on your order up to 14 days following the day of delivery, if you return the product(s) to us unopened and in its original packaging, complete with any free gifts or accessories. Faulty items that are less than 14 days old can be returned for […]

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What Happens With Pre-Orders?

A: Certain items on our site are available for pre-order. This is the case only where we are certain that those items will be back in stock and an estimated arrival date is normally included on the product page itself. These items must be paid for immediately upon completion of the order and the item/s […]

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How Do I Get My Own Festive Lights Account?

A : We’d love for as many of you as possible to become a member and experience some of the unique benefits that our members get (like viewing your recent orders, managing your email subscriptions and downloading instruction manuals for previously purchased products). All you need to do is follow the steps in our members’ area.

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