I received a suspicious email from someone at Festive Lights

At Festive Lights we take security very seriously, but unfortunately as with many businesses, we have on occasions been victims to email ‘spoofing’ – a technique whereby someone purposefully gives the impression that they are emailing from a reputable company like Festive Lights (PayPal, Amazon and HM Revenue & Customs are other typical examples). If […]

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The Product I Ordered is Now Cheaper Than When I Bought It

Unfortunately in retail, time limited sale and promotional periods are commonplace and prices are ever changing. We regret that we’re not able to retrospectively apply discounts to orders placed outside of any advertised promotional periods. If you have received your items less than 14 days ago and they are still boxed and unused, you can […]

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Can I Change My Order?

A: Before placing your order, please make sure you have included everything you need as we cannot make any changes once the order has been submitted. Your order immediately enters our order processing system, so it is not possible to change the order in any way once it has been submitted.

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Can I Change My Delivery Address?

A: As soon as you have submitted your order, the delivery address is verified. To help prevent fraud, we cannot change the delivery address after your order is submitted and verified. If you won’t be available to accept delivery, you can arrange for another adult to take delivery on your behalf — as long as […]

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Do You Offer a Next Day Delivery Service?

A: Yes, we currently offer a choice of next day delivery services to UK mainland addresses and some worldwide destinations. For more information about this and all of our other delivery options, please visit our delivery information page.

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Can I Track My Order?

A: Yes, if you choose a tracked delivery option (recommended), your order can be tracked through our delivery service providers. In order to track your order, you will need to sign in or create an account with us.

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I Live Nearby, Can I Collect My Order Instead?

A: We now offer a more comprehensive click and collect solution through Hermes ParcelShop, with thousands of collection points throughout the UK. Unfortunately our store at Wigan is not one of those, and this store is not open throughout the year.

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I Have a Voucher Code, Where Do I Use It?

A: First of all, good for you! Any voucher codes must be submitted in the basket when you’ve added the product/s that you want to purchase. There is a special box in which you can input your code, you can’t miss it.

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How Do I Return a Product To Festive Lights?

A : Festive Lights Ltd will refund or exchange any unwanted items on your order up to 14 days following the day of delivery, if you return the product(s) to us unopened and in its original packaging, complete with any free gifts or accessories. Faulty items that are less than 14 days old can be returned for […]

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