UK Delivery Prices and Information

COVID-19 DELIVERY INFORMATION We’re working with our delivery partners to ensure that deliveries are made in a safe and responsible way. They will be using no-contact methods; you will not be made to sign for deliveries and couriers will maintain a safe distance from you at all times. GB Mainland Delivery (excluding Scottish Highlands) We […]

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European Delivery Prices and Information

COVID-19 DELIVERY INFORMATION We’re working with our delivery partners to ensure that deliveries are made in a safe and responsible way. They will be using no-contact methods; you will not be made to sign for deliveries and couriers will maintain a safe distance from you at all times. Please note that in some instances, deliveries […]

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International Delivery Prices and Information

COVID-19 DELIVERY INFORMATION We’re working with our delivery partners to ensure that deliveries are made in a safe and responsible way. They will be using no-contact methods; you will not be made to sign for deliveries and couriers will maintain a safe distance from you at all times. Please note that in some instances, deliveries […]

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Where’s My Order?

We offer both tracked and non-tracked delivery services. If you have chosen a tracked delivery service, you can get updates on the status of your order by signing into your account and clicking the link next to ‘Tracking Code’ in either the Order Summary or Order History section. This is updated for the first time […]

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Will Parcels be Subject to Customs and Import Charges?

Any customs or import duties are charged once the parcel reaches the destination country. These charges must be paid by the recipient of the parcel. We do not have any control over these charges, and will not be able to inform you what the cost will be, as customs policies and import duties vary from […]

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Delivering to a BFPO Address

1) On the checkout page, you will need to enter the billing address, then select the delivery address is different from the billing address. 2) Enter the BFPO address in the delivery address in the order as shown below: Postcode: HA4 6DQ Full name: Service Number, Rank, Name Address line 1: enter the BFPO number […]

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Are Your Goods Damaged Upon Receipt?

We try our best to pack orders with consideration to the item(s). Although the carriers we use work hard to avoid damaged goods whilst in transit, it can happen from time to time. On receipt of your order, it is advised to check the products inside immediately as items can be damaged during carriage. If […]

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