Sometimes the best solution if you're having issues with your Twinkly lights is to reset them. This can be used to combat issues with connectivity, for example, and is a standard troubleshooting procedure. Here's how to do it:

How to reset Twinkly lights

1. Unplug the Twinkly lights from the socket
2. Press and hold the button on the Twinkly controller and plug the lights back in
3. Keep hold of the button until the lights on the string go red (static)
4. The reset is complete

Please note that you will lose any saved settings such as effects, layouts or groups when resetting your lights.

Q: Resetting didn't fix my issue, what can I do?

A: Twinkly themselves have a troubleshooting area here with lots of information and advice.

Q: How do I reset Twinkly Music?

A: The process is exactly the same as resetting your Twinkly lights, only instead of the lights going red, the indicator light on the device turns white.