A : Festive Lights Ltd will refund or exchange any unwanted items on your order up to 14 days following the day of delivery, if you return the product(s) to us unopened and in its original packaging, complete with any free gifts or accessories.

Faulty items that are less than 14 days old can be returned for an exchange or full refund. Faulty items that are more than 28 days old, but still within their warranty period (usually 12 months), can be returned for an exchange only. For more information visit our refunds and returns page.


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