What Happens With Pre-Orders?

A: Certain items on our site are available for pre-order. This is the case only where we are certain that those items will be back in stock and an estimated arrival date is normally included on the product page itself. These items must be paid for immediately upon completion of the order and the item/s […]

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How Do I Get My Own Festive Lights Account?

A : We’d love for as many of you as possible to become a member and experience some of the unique benefits that our members get (like viewing your recent orders, managing your email subscriptions and downloading instruction manuals for previously purchased products). All you need to do is follow the steps in our members’ area.

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I Haven’t Received a Reply To My Email, Why Not?

A: We aim to respond to all emails as swiftly as possible. If it’s been longer than a couple of days, do be sure to check your email spam folder as replies can sometimes get lost in there. If you still think that we’ve just not replied, please call us using the number on our […]

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I Have a Technical Question, Who Can Help Me?

A: At Festive Lights we have a dedicated team of specialists who are experienced and keen to help choose the best product for you. From your ideas, we can advise you which items work best and inform you of any technical information about which you should be aware when purchasing lighting. Just contact us and […]

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Can I Keep Lights Plugged In Outside?

A: Lights designed for outdoors come fitted with quality moulded outdoor plugs, making them weatherproof but you do need to make sure you are using a proper outdoor socket. Alternatively, if you don’t have one of these, you can use Festive Lights’ latest product, the DRiBOX which has been specifically designed for connecting all of […]

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What Are These WEEE Regulations I’ve Heard About?

A : The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free […]

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