Below are just a small selection of recent comments from our happy customers.
If you would like to submit your comments please email contact us.
I ordered the solar lights bottles and they have been delivered today. Just wanted to thank you for your excellent customer service and fast delivery. You guys are amazing and I will use again and recommend to friends and family.
Portia Taylor, 01 August 2012
I just want to thank you for the very prompt delivery of my lights. Despite snow on the ground, I received my parcel safe and sound within 24 hours of placing the order. Very impressive, and thank you again.
Stuart Bell, 19 December 2010
I would like to say a big thank you to the team at Festive Lights. We have many of your products (photos attached for your gallery) including strung lights, 3D Silhouettes and most impressive of all, a Cherry Tree. Every year our outdoor and indoor display grows larger with our acquisitions from your good selves.
On the rare occasion that we have needed to return an item that has developed a fault, the staff has always been helpful and friendly but most importantly, have always provided a replacement without hesitation or charge.
Please feel free to add my comments to your web site, as I am delighted to thoroughly recommend both your products and your company’s service to anyone who may be thinking of purchasing Christmas lights for their display this year. Once again thank you so much.
Michael Robinson, 07 November 2010
I ordered my lights on line and the very next day recieved them (free of charge as well).
They look great, although I'll have to wait until they are up nearer Xmas to really appreciate them.
Excellent service, many thanks (and thanks for the car Xmas tree freebie).
Mark, 17 October 2009
Many thanks for the second replacement Solar Security Light which arrived first thing this morning – it’s early days yet, but this one does appear to work! Thank you also for crediting my wife’s card for the cost of postage on the first one we had to send back.
When I get a chance I’ll pull the second one apart and try to see if I can find out what’s wrong with it.
If I can I’ll let you know.
Faulty goods are never welcome, but it’s nice to know you can still get excellent customer service when things do go wrong – well done.
Dick Hansell, 15 June 2009
Hi there, I would just like to say a many many thanks for my 2 blow mould figures that were delivered today. I have had lights of you over the years and I am always well impressed with your quality and service. I will be having a few more this year off you also.
Keep up the great festive work. Thanks
Jono & Sue, 07 October 2008
Just a quick thank you for being so prompt in replacing the broken lights so quickly. It is nice to know that some companies do still believe in good customer service.
Thanking you once again.
Neil, 06 October 2008
Thanks for the order which we have received. Less than 25 hours from placing the order to receiving the goods. Excellent service and products.
Clifford, 01 October 2008
Hi Just received my firework light this morning, may I say what a great item and what a great service, hope to deal with ye again.
Ken, 21 April 2008
Hi thanks so much for my order which I received yesterday. I’m delighted with all the lights they’re lovely and the quality is excellent. Can you please tell me is the large led Santa available all year round as I would love to be able to purchase it but just can’t afford it yet? Many thanks
Jayne, 09 January 2008
Many thanks for your excellent service and fast delivery, the net lights were beautiful, and I was so pleased with them, thank you for the Father Christmas that was so kind, also my Daughter Joanne said how helpful you were on the phone to her. Well done and once again may thanks, and a very Happy Christmas to everyone at Festive Lights.
Love Carol and Family xxxxxxxxx
Carol, 24 December 2007
Thanks for your excellent service...a lot of net retailers would do well to copy you!
Best wishes and happy Christmas
Peter, 21 December 2007
Yes I received a new icicle set, thank you very much for the excellent service, I am very pleased with the lights that I purchased from you.
Jean, 17 December 2007
Thank for my order I’m so pleased with the service and quality of goods. I will tell all my friends about your shop.
Can you help me with an enquiry do you sell replacement bulbs for Candle Arch. Answer: yes
Mrs Hampton, 14 December 2007
Hi I’ve recently bought some Christmas lights from your website and I’m very pleased with them.
Thank you for your help and I would also like to say what good service you provide.
Philip, 11 December 2007
Hi Just a quick email to say how pleased I am with the LED snowflake curtain I ordered from you. It arrived within 24 hours of my order being placed, which is fantastic service. Internet shopping as it should be! Many thanks.
Lynne Nish, 10 December 2007
Hi I am very pleased indeed with the lights and I am sure that they will last for many years to come. A vast improvement over previous light sets that I have bought from certain large DIY stores!
Richard, 5 November 2007
Dear festive lights,
We ordered some Christmas lights from you about a month ago and we were very impressed with them and at the speed of the delivery, this is the second year we have ordered from you and we have sent you a picture of our house for your web page, thanks again look forwards to ordering again. Kind regards.
Rick and Sally, 03 November 2007
Dear Sirs, I have just put up the rather superb LED festoon lights that I recently purchased from you. I took delivery of the lights earlier in the week and then called you and ordered a set of four spare bulbs....just in case, so to say.
These have also arrived and I would like to thank you for the excellent service. The item itself is also of the highest standard.
The gentleman I spoke to asked if I could send a photo of the lights once put up and so I attach a couple of photos.
I'll send you some more when I get the hang of the camera as Its new and I have no idea what I am doing with it yet!
Many thanks again.
R L Stolworthy, 3 November 2007
Hi thanks for all the items they arrived today Wednesday I am very very pleased with them and your fast delivery thank you.
Margaret, 17 October 2007
Order arrived this morning. Great service I'll recommend you, thanks a lot.
J.D.Cooper, 18 October 2007
Got it and it's more spectacular than I thought! Can't wait till next season when I will plan a bit earlier!
Thanks again. The tree is beautiful. Merry Christmas
Mike, 12 October 2007
Hi there. The Penguin arrived safely this morning. Amazing delivery time. Many many thanks. I bought a load of blow moulds off you last year and I intend on getting the 2 big ones this year.
Jono & Sue, 31 August 2007
Thank you, sincerely, for your great service and attention to detail.
Paul, 31 August 2007
Hi just a quick message to let you know we have received our order intact and fully working and ideal for what we want them for. Thank you for your speedy service and be assured that if we are looking for other 'unusual' items we will search your site. Cheers
Hazel, 20 August 2007
Hi just let you know that I receive them and they are up and running and I love them thanks for all your help.
Linda, 14 June 2007
I just want to say thank you very much for the way you dealt with the problem of my intermittently working rope light. You were highly professional and dealing with you was a pleasure. I will have no hesitation in recommending festive-lights.com to my friends and family.