Returns Procedure

Festive Lights Ltd operate a full online returns policy when the following guidelines are adhered to:

1) Unwanted items must be returned in saleable condition.

2) A copy of the original invoice must be supplied with the returned item(s)

3) The product must be within our 1 year warranty period.

UNWANTED ITEMS

• Items will only be accepted if they are returned within 14 days of purchase.
• The customer must pay the return carriage fee (or £15 collection fee)
• The item will be fully checked on receipt. The cost (less delivery) of the item will be refunded subject to it's saleable condition.
  

DAMAGED ITEMS

• Customer will need to provide evidence of the item/damage before we will arrange collection. (please call for advice)
• Any damage to the product must be reported to Festive Lights Ltd within 48hrs of receipt.
• Festive Lights Ltd will then contact you with the next procedure.

FAULTY ITEMS

• Festive Lights Ltd will contact you to arrange a suitable collection time. Note. collection can only be designated for the morning or afternoon.
• Once the collection has been arranged, the customer must have the item(s) packaged to a similar standard as received.
• If the collection failed the customer must pay to re-arrange the collection and arrange a new time.
• Once Festive Lights Ltd has received the returned item, it will be checked thoroughly for faults.
• The customer will be contacted with the assessment result and will request if the customer would like a replacement or refund.
• If the item is faulty and the customer would like a replacement, a new item will be dispatched the next working day.
• If the item is faulty and the customer does not require a replacement, Festive Lights Ltd will contact you for your bank details to complete your refund.
• If the item is not faulty, Festive Lights Ltd will contact you to discuss the next procedure. 

To proceed with an online return request, please enter your order number in the box provided.

Your order will appear for you to select the item(s) you wish to return.

Complete your details and select the type of return you wish to submit.

Please note, return procedures may take longer during peak order times.