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HOW TO ORDER
Getting Started
Festive-lights.com has one of the largest ranges of Festive, Christmas and summer lighting available accessible 24 hours a day, 7 days a week. We hope that you’ll find using our website quick and convenient.
These four points below will help make your shopping experience even easier.
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Home page: You can return to our home page at any time by clicking on the home page link which appears in the top left-hand corner of the screen.
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Category bar: This is located on the left hand side on all pages and contains main categories and sub categories. Clicking on one of these sub categories will take you to the appropriate product page.
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Search box: The search box is always at the top of the page to the right-hand side of the ‘Festive Lights Logo’. You can search by key words such as the product type, or the product code. You can also choose an individual category to search within.
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Your basket: The number of items in your basket can always be seen at the top right hand side of the screen. To see what you have in your basket you can click the “basket” link. In your basket it will show the quantity, title and subtotal of any product(s) you’ve put into your basket. It also displays the carriage cost and the remaining amount to qualify for free delivery.
Using Search
Our Search facility works by checking your search term against all the product titles and product codes currently on the website. It then shows products on the page that may match your query.
You can search in broad terms like trees, or be more specific and use led tree or 6ft artificial tree. A generic term for example, lights may return far too many results for you to sift through; however, if you insert icicle lights, the results will be more refined. The best results can be achieved by searching for a product code, which you may have obtained from our packaging or by visiting our store.
Payment Options
The most efficient way to pay is by credit or debit card. The cards accepted are as follows:
mastercard, visa, visa debit, visa electron, maestro, jcb and solo. (The cards types or names may change over time – please see payment page when checking out)
We also accept cheque or postal orders which can be sent to our head office address (see contact us)
BACS and direct Bank transfers are accepted, please call 01257 792111 for details.
Credit and debit card payments are only deducted once the item(s) ordered are confirmed to be in
stock. We try our best to do this on the day of dispatch. Payments by cheque or postal order will
be processed upon receipt and goods will only be despatched when full payment has cleared.
Placing Your Order
Once you've found the items you’d like to buy and have added them to your basket, you can begin the checkout process by clicking on the “basket” link at the top right of your screen.
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Once you have checked you have the correct item(s) in the basket please click the ‘proceed to checkout’ button to pay for your goods and arrange delivery. During the checkout process you can opt to register your details for an account, which saves checkout time in the future. (Please note that this does not include your payment card details.) You will be asked to set up a password to access your account.
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If you have already registered online with Festive Lights, simply enter your email address and password.
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The next stage of the checkout process is the payment page where your card details are entered. Festive Lights has no access to your details as this is all handled by Worldpay Internet payment solutions. When your order is completed you will be sent a confirmation email to the address you provided in the checkout process.
If you need help placing an order or have any other questions, please email our sales team or
telephone on 01257 792111, Monday-Friday 8.30am til 5pm.
