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Established since 1999
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Frequently Asked Questions

In this section we have listed questions commonly asked about our services and our products. We hope if you do have a question our Frequently Asked Questions will answer any query, otherwise please do not hesitate to contact us on 01257 721 111.

    Why choose LED?

  • LED Light bulbs are 3 times brighter than traditional Christmas lights; they use 90% less power making LED’s more energy efficient towards the environment. Also LED's
    • bulbs last longer, 100,000 hours longer than your standard Christmas light bulb.

    Can I track my order?

  • Yes, any order you make with Festive Lights can be tracked through our delivery service providers. For all UK and European delivery destinations visit the DPD website, and for all America and the Rest of the World delivery destinations visit the FedEx Worldwide website and select Track.

    • How do I edit my Festive Lights account details?

  • This information can be acessed at the bottom of any page under Edit Account Details.

    • How do I return a product to Festive Lights?

  • Festive Lights Ltd will refund or exchange any unwanted items on your order before or up to 14 days following the day of delivery if you return the product(s) to us unopened and in it’s original packaging, complete with any free gifts or accessories. For more information visit our Refunds & Returns.

    • Who can help and advise me?

  • At Festive Lights we have a dedicated team of specialists who are experienced, clued up and keen to help your choose the best product for you, from your ideas we can advice you which items work best and technical information you should be aware about when purchasing lighting. There are 4 ways to contact us:
  • Phone: 01257 792 111
  • Email: sales@festivelights.com
  • Fax: 01257 795 101
  • Post: Festive Lights Ltd, Disklok House, Preston Road, Charnock Richard, Chorley, Lancashire, PR7 5HH (UK).

    • Do you deliver to destinations worldwide?

  • Due to the high demand and popularity of our products worldwide we can deliver easily to you any where in the world. For all your delivery information visit our Delivery
    • page.

    Do you offer a next day delivery service?

  • Festive Lights offers a next day delivery as standard to the UK and most worldwide destinations. For more information about this visit our a Delivery
    • page.

    How do I receive free shipping with my order?

  • Free UK Mainland Shipping is available to you when your order exceeds £100.

    • Can I keep Connectable Lights plugged in outside?

  • Connectable Lights designed for the outdoors are quality moulded outdoor plugs making them weatherproof. Make sure you are using a proper outdoor socket. Alternatively if you don’t have one of these but sure to check out the Festive Lights Weatherproof Box designed for connecting all your outside connections safely inside a seal tight box, perfect all year around.