Frequently Asked Questions
In this section we have listed questions commonly asked about our services and our products. We hope if you do have a question our Frequently Asked Questions will answer any query, otherwise please do not hesitate to contact us on 01257 721111.
Why choose LED?
LED Light bulbs are 3 times brighter than traditional Christmas lights; they use 90% less power making LEDs more energy efficient towards the environment. Also LEDs bulbs last longer, 100,000 hours longer than your standard Christmas light bulb.
Can I track my order?
Yes, any order you make with Festive Lights can be tracked through our delivery service providers. For all UK and European delivery destinations visit the DPD website, and for all America and the Rest of the World delivery destinations visit the FedEx Worldwide website and select Track.
How do I edit my Festive Lights account details?
This information can be acessed at the bottom of any page under Edit Account Details.
How do I return a product to Festive Lights?
Festive Lights Ltd will refund or exchange any unwanted items on your order before or up to 7 days following the day of delivery if you return the product(s) to us unopened and in it’s original packaging, complete with any free gifts or accessories. For more information visit our Refunds & Returns.
Who can help and advise me?
At Festive Lights we have a dedicated team of specialists who are experienced, clued up and keen to help your choose the best product for you, from your ideas we can advice you which items work best and technical information you should be aware about when purchasing lighting. There are 4 ways to contact us:
Phone: 01257 792111
Email: info@festive-lights.com
Fax: 01257 795101
Post: Festive Lights Ltd, Disklok House, Preston Road, Charnock Richard, Chorley, Lancashire, PR7 5HH (UK).
Do you deliver to destinations worldwide?
Due to the high demand and popularity of our products worldwide we can deliver easily to you any where in the world. For all your delivery information visit our Delivery page
Do you offer a next day delivery service?
Festive Lights offers a next day delivery to UK mainland addresses and some worldwide destinations. For more information about this visit our Delivery page
How do I receive free shipping with my order?
Festive Lights are pleased to announce that we now offer Free standard UK delivery on all orders placed on our website. For more information about this visit our Delivery page
Can I keep Lights plugged in outside?
Lights designed for the outdoors come fitted with quality moulded outdoor plugs making them weatherproof. Make sure you are using a proper outdoor socket. Alternatively if you don’t have one of these you can use Festive Lights' latest product Weatherproof Box designed for connecting all your outside connections safely inside a seal tight box, perfect all year around.
WEEE Regulations
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge. More info
