Terms and Conditions
Festive Lights are pleased to announce that we now offer Free standard UK delivery on all orders over £30.00 placed on our website.
Note: All parcel deliveries require a signature.
For details see table below (Conditions apply*)
*Offer is only valid to UK mainland addresses only. Excludes bulk items requiring pallet or freight parcel delivery. Excludes 10am, Noon and Saturday services
PLEASE SEE BELOW FOR MORE DETAILED INFORMATION ON ALL OUR DELIVERY SERVICES INCLUDING INTERNATIONAL DELIVERIES.
| Delivery location |
Small Items* Orders Under £30.00 |
Order Value Between £30.01 - £100.00 | Order value over £100.00 |
|---|---|---|---|
| Zone 1: England, Central Scotland, Wales |
Standard Delivery (1-4 days) £2.50 |
FREE Standard Delivery (1-4 days) |
Free Next Day |
| Zone 2: Scottish Highlands / Islands, Northern Ireland, Channel Islands, Isle of Man |
£2.99 up to 0.25Kg £3.50 up to 0.5Kg £4.00 up to 0.75Kg £4.50 up to 1Kg £5.95 up to 1.5Kg £6.95 up to 2Kg £8.95 up to 2.5Kg £10.95 up to 3Kg |
£14.95 (up to 31Kgs) | £14.95 (up to 31Kgs) |
| Zone 3: France, Belgium, Germany, Luxembourg, Netherlands, Republic of Ireland |
£7.95 up to 0.2Kg £9.95 up to 0.5Kg |
£12.95 (up to 31.5Kgs) | £12.95 (up to 31.5Kgs) |
| Zone 4: Austria, Denmark, *Switzerland, *Liechtenstein |
£7.95 up to 0.2Kg £9.95 up to 0.5Kg £11.95 up to 0.7Kg £12.95 up to 1Kg £14.95 up to 1.5Kg |
£14.95 (up to 31.5Kgs) | £14.95 (up to 31.5Kgs) |
| Zone 5: Czech Republic, Italy, Slovakia, Spain |
£7.95 up to 0.2Kg £9.95 up to 0.5Kg £11.95 up to 0.7Kg £12.95 up to 1Kg £14.95 up to 1.5Kg £17.95 up to 2Kg |
£19.95 (up to 31.5Kgs) | £19.95 (up to 31.5Kgs) |
| Zone 6: Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden |
£7.95 up to 0.2Kg £9.95 up to 0.5Kg £11.95 up to 0.7Kg £12.95 up to 1Kg £14.95 up to 1.5Kg £17.95 up to 2Kg |
£24.95 (up to 31.5Kgs) | £24.95 (up to 31.5Kgs) |
|
Zone 7: *Bosnia-Herzegovina, Bulgaria, *Croatia, Greece, *Iceland, Latvia, Lithuania, *Montenegro, *Norway, Romania, *Serbia |
£7.95 up to 0.2Kg £9.95 up to 0.5Kg £11.95 up to 0.7Kg £12.95 up to 1Kg £14.95 up to 1.5Kg £17.95 up to 2Kg |
£34.95 (up to 31.5Kgs) | £34.95 (up to 31.5Kgs) |
| Zone 8: Tunisia, Turkey |
£7.95 up to 0.2Kg £9.95 up to 0.5Kg £11.95 up to 0.7Kg £12.49 up to 1Kg £14.95 up to 1.5Kg £17.95 up to 2Kg |
£64.95 (up to 31.5Kgs) | £64.95 (up to 31.5Kgs) |
| Zone 9: USA |
£10.95 up to 0.2Kg £12.95 up to 0.5Kg £13.95 up to 0.7Kg £14.49 up to 1Kg £19.95 up to 1.5Kg £22.95 up to 2Kg |
Estimated in Basket | Estimated in Basket |
| Zone 10: Australia |
£10.95 up to 0.2Kg £12.95 up to 0.5Kg £13.95 up to 0.7Kg £14.95 up to 1Kg £19.95 up to 1.5Kg £22.95 up to 2Kg |
Estimated in Basket | Estimated in Basket |
| Zone 10: Rest of World |
£10.95 up to 0.2Kg £12.95 up to 0.5Kg £13.95 up to 0.7Kg £14.95 up to 1Kg £19.95 up to 1.5Kg £22.95 up to 2Kg |
Estimated in Basket | Estimated in Basket |
1. DELIVERY CHARGES (UK mainland) See table above for all zones.
2. DELIVERY CHARGES FOR EUROPE & REST OF WORLD See table above for all zones.
3. OVERSIZE ITEMS (weight or volume) the carriage charge will be stated on the items description for UK Mainland only. This delivery charge is automatically added to your basket.
4. DELIVERY OF GOODS (UK mainland). Providing all items on your order are in stock we try our utmost to despatch your order the sameday, if not, within 24 hours of receipt of order.
Orders received before 3.30pm except for weekends and bank holidays will be processed and dispatched the same day. Orders received after 3.30pm will be carried over to the next working day.
Our standard courier service will not deliver on Sunday or Bank Holidays, therefore orders placed after 3.30pm on Fridays will be dispatched on the following Monday (or Tuesday if it is a Bank Holiday).
Please provide clear additional delivery instructions if your delivery address is remote or difficult to find. If this is the case a mobile number is essential as this will be given to your driver to fulfill the delivery.
5. RECEIPT OF GOODS. Most of the UK and European deliveries will be handled by Royal Mail. If no one is available to sign for the parcel the driver will leave a card containing the consignment number and the telephone number of your local depot. The customer is advised to call this number to arrange a suitable delivery date. The driver will attempt the same delivery on the second day if no contact with the depot is made. If this delivery fails, the consignment is held in the depot for a further five days. If the customer has still made no contact the consignment is returned back to Festive Lights where we will contact the customer. The carriage will be charged again before a further delivery can be despatched.
6. Depending on which country you reside, the delivery cost and method may change, along with the shipper used. We will endeavour to use FedEx wherever possible although for large volume orders we can arrange pallet shipments via our freight company.
Please note that all items shipped outside the UK are subject to customs, legal, regulatory and certain practical restrictions and must be signed for upon receipt.
7. Delivering to a BFPO address:
1) On the checkout page you will need to enter the billing address, then select the delivery address is different from the billing address.
2)Enter the BFPO address in the delivery address in the order as shown below:
- Postcode: HA4 6DQ
- Full name: Service Number, Rank, Name
- Address line 1: enter the BFPO number
- Address line 2: enter the full address
- City: enter the Regiment
- Country: United Kingdom
- Phone Number: enter a contact number, either your own or the recipient's
Festive Lights delivery restrictions to BFPO addresses: *Items that cost 200GBP or more, *Items that are heavier than 1.5KG
*All Non-EU countries will incur an additional £25.00 customs clearance charge.
