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Festive Lights Introduce New Customer-satisfaction Measures11th Mar @ 16:18 Festive Lights have introduced a host of new policies centred on continuing to improve their services to customers.Festive Lights have initiated measures to take customer service and satisfaction to a new level, including offering very specific delivery dates and times to minimise customer waiting times, easy alterations to delivery times, renovations of their current returns policy in order to make it hassle-free, and the introduction of comprehensive bundle offers. As part of their new delivery policy, Festive Lights are now providing free next day delivery on all lighting orders over £100, as well as email notifications with an estimated delivery date and one hour delivery window. Should this date be unsuitable for the customer, the email can be used to respond to Festive Lights and change the time to a more convenient one. “At Festive Lights, our main focus has always been ensuring complete 100% satisfaction for our customers,” commented a spokesperson for Festive Lights. “To do this, we regularly demonstrate our willingness to go the extra mile that others companies don’t, and make a point of reviewing our policies frequently to ensure that we are offering as much simplicity and convenience as possible. We do not rest on our laurels and depend on our great range of products to sell themselves – rather, we work to make our level of customer service unparalleled in the industry along with providing our customers with the best lighting for their needs.” Categorised in: Press Releases Tags: lighting, outdoor lighting, solar ligthing |
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